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Shipping and Return Policy
Standard Delivery
Most purchases are shipped from our offices in Tustin,California, to arrive within five to ten business days of receipt of the order. Note: Items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. Orders being shipped to AK or HI will be charged an additional $5 for standard delivery. Certain heavy or oversize items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to US P.O. Boxes or foreign countries. For customers wishing to ship orders to US Territories, APO or FPO addresses via Parcel Post, please call our Customer Service Department at
714-508-6953.
Return Policy
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, we will gladly provide a refund for your order within 30 days of receipt. After 30 days, we will replace or refund your merchandise against manufacturer defects for up to one year. For internet-interactive products, in the case of technical malfunctions on our part, we will replace or refund your purchase for up to six months if you are not completely satisfied.
Returns are easy. You can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund.
Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records. Send the package to:
Genesis Counseling
17632 Irvine Blvd. Suite 220
Tustin, CA 92780
We will process your return and follow your instructions. You may use the shipping carrier most convenient for you. If you do not have your original invoice, please send a letter with your merchandise that includes the following information:
Name
Address
Phone Number
Email Address
Order Number
Item Description/Name Reason for Return
Action to be taken upon return
Please return your package to the address listed above. For internet-interactive refunds, please contact Support Staff at the Contact Us link on our site. If you have any questions please call 1-714-508-6953 Mon. through Fri, 10:00 am - 4:00 pm (PST).
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